The Good NET Guide

Posts Tagged ‘user’

Mobile social network MocoSpace now has a count of 11 million members, with 500,000 members forming new friendships every day on MocoSpace. The startup’s mobile only social network targets users who have non-smartphones that have simpler interfaces.

MocoSpace, which launched in 2006, makes money with its virtual currency and through advertising and mainly reaches the 18 to 34 age demographic. The site claims to generate 3 billion pages per month, with users mobile users accessing the site over 5 times per day on average. The site is also generating interest from musicians using the site to share their music, with over 200 artists submitting music on MocoSpace every day. Though not nearly as popular as Facebook or MySpace. MocoSpace is now one of the largest mobile-only social networks.

The startup prides itself on its users mainly being non-techies who don’t own an iPhone, Android or BlackBerry device. MocoSpace also claims to have a diverse user base; 1/3 of their user base is Hispanic and 1/3 is African-American. We recently published some surprising stats about the breakup habits of MocoSpace users.

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Yelp has been hit with another lawsuit, the third in a matter of a few weeks. Similar to the previous complaints, this lawsuit filed by Boris Levitt, the owner of Renaissance Furniture Restoration in San Francisco, claims that Yelp’s “unfair and unethical conduct in promoting, marketing and advertising its website as maintaining unbiased reviews” is unlawful and hurt his business. Levitt’s suit is similar to the previous claims that Yelp is extorting businesses for advertising. We’ve embedded the complaint below.

The business claims that after declining a request to purchase advertising on Yelp, a number of positive reviews from his business’ listing on the reviews site mysteriously disappeared, downgrading the company’s rating on the site. Levitt claims that ten out of eleven five star reviews were removed from his company’s page following his decision not to purchase advertising on Yelp.

Two weeks ago, the company got slapped by a lawsuit from from the D’ames Day Spa of San Diego County, accusing Yelp of removing many positive reviews because the spa declined to run ads on the site. And the previous week, two law firms, Beck & Lee from Miami and The Weston Firm in San Diego, filed a class action lawsuit in Los Angeles federal court alleging unfair business practices by local business review and rating website operator Yelp.

The lawsuit alleged that the heavily funded startup runs an “extortion scheme” and has “unscrupulous sales practices” in place to generate revenue, in which the company’s employees call businesses demanding monthly payments in the guise of advertising contracts, in exchange for removing or modifying negative reviews.

Additionally, today, nine small businesses from across the United States have joined the Beck & Lee and Weston suit, including The Bleeding Heart Bakery in Chicago; Bleeding Heart Bakery of Chicago, Illinois; Scion Restaurant of Washington, D.C.; J.L. Ferri Entertainment, Inc. of New York, New York; Sofa Outlet of San Mateo, California; Celibré, Inc. of Torrance, California; Astro Appliance Service of San Carlos, California; Wag My Tail, Inc., of Tujunga, California; Le Petite Retreat, of Los Angeles, California and Mermaids Cruise of San Francisco, California

Last year, the East Bay Express ran an explosive story, basically accusing Yelp of being in the ‘Business of Extortion 2.0′, which covered similar ground. Shortly after reporter Kathleen Richards published the article, Yelp vehemently denied everything and called her piece inaccurate.

Yelp CEO and co-founder Jeremy Stoppelman has explicitly denied that they ever offered preferential treatment in exchange for money.

Boris Levitt Vs. Yelp

We’re here at the SXSW festival in Austin, Texas where Twitter co-founder Evan Williams doing a keynote Q&A with Umair Haque. Williams may use the time to talk a bit about Twitter’s upcoming ad platform. Update: It’s actually an “At Platform” called At Anywhere — more here.

Interestingly enough, Twitter saw its first burst of popularity three years ago at this very conference.

Below find my live notes (paraphrased):

UH: Ev you have something pretty interesting you want to say today?

EW: Yeah, we want to announce something. We wanted to announce our new “At Platform” (undoubtedly to be spelled an @ Platform) – a way to integrate Twitter into any website. “At Anywhere” – basically this allows you to place the Twitter hovercards on any site. We have 13 sites we’re launching with including Amazon, ebay, Yahoo, Digg, Bing, Meebo, Salesforce.

UH: So what can you do with this?

EW: You can easily tweet from any page that is using this. Also, maybe you want talk to authors of posts without going to Twitter itself, you can just hover over their name and tweet them. Twitter is a very easy way to keep in touch.

UH: So this helps you contextualize information. But why would sites use this?

EW: A connection to users you didn’t have before – and it keeps people coming back. And it will result in more followers for a site. Also, hopefully more people who are your fans using twitter to talk about you or your content. And you can bring in users’ tweets talking about your site.

UH: So it’s a platform to juice up site’s networks and virility. But it’s an “At Platform” not an “Ad Platform”.

EW: Yeah, it’s about lowering the barrier for information.

UH: What makes 21st century businesses different? Like Twitter? The first principle to me is experimentation. Why are you willing to explore different possibilities?

EW: Experimentation lets you create value. “Whatever you assume when you start out, you’re wrong.” Most of the great businesses of our time have experimented. Like Google.

UH: So it’s about creating value, then figuring it out?

EW: Yes, it’s about creating experience for users and businesses. There is a ton of business use on Twitter today — it’s one of the biggest uses. We want to make that better, easier, faster.

UH: What is Twitter evolving to?

EW: What is Twitter has always been a tough question to answer. We think of it as an information network — different from a social network. It’s about getting info and also sharing. You can take advantage of Twitter without sharing anything about your life. We need to increase the signal-to-noise ratio.

UH: So better information, better connections, better choices.

EW: Yes.

UH: Experimentation is about iteration. So how does that happen at Twitter?

EW: We have a bunch of awesome people in the company now. We’ve grown very quickly over the past year. Our employee growth curve is almost like our user growth curve now. We have people on focused teams, like mobile, or internationalization. We’re worried about central thinking and slow processes. So we tell our teams to “go for it.”

UH: So what’s your role?

EW: I don’t get into the nuts and bolts of code, cause things would be a big mess. I spend most of my time thinking about the high level issues. And I think a lot about the company – how do we scale the company, about our culture, etc. How do we define the characteristics we want. I think there is a parallel between the service and the company — openness is huge, transparency.

UH: So openness is very important. Help us trace the arc of openness at Twitter.

EW: Yeah, it means a lot of things. We debated if openness or transparency. “A window is transparent, but a door is open.” The users have taken Twitter and morphed it into what they want it to be. Now developers are doing the same thing. Openness is really a survival technique.

I sit down with new employees when they start and go over 9 assumptions you should have about working at Twitter. One key one is assume there are more smart people outside the company than insides.

UH: What about giving the golden goose away? Why be so open?

EW: That was a big question for us – the deals with Bing and Google. These were the first guys we shared our full stream with. There’s a lot of debate about that. Because we don’t have a business model yet, so why give it away? But we went back to the principle of giving users the most value.

There are 50 million tweets a day, how do we show you the best ones for you? Right now, we don’t do a good enough job of that. But with these partnerships, we have more chances to do that.

UH: Was there a lot of internal debate about this?

EW: Yeah, there was a ton. But we decided it was good. And now we’ve expanded the deals – like with Yahoo. And a few weeks ago we talked about giving this data to thousands of others.

Now third party developers are building a lot of value. Like adding pictures to Twitter.

CoTweet and HootSuite are really interesting too. Twitter.com isn’t a good interface for doing customer support, but those guys are. CoTweet just got acquired by a company that wants to focus on that more.

We’d love to see much more focus on creating these deep experiences that create value.

UH: So experimentation and openness. Other companies want control, like Apple. How open are you guys?

EW: We’re pretty open – there is some control we need to employ because if we were infinitely open we’d be doing a disservice to users. Openness can work against you still. It has to be managed a lot. Having an open API makes it easier to make apps that will spam users. We send cease and desists everyday to companies making spam tools. We have to exert some control.

UH: I think shepherding is a good way to put it. So you had some interesting use recently – such as the earthquake in Chile.

EW: I got an email recently about the earthquake, thanking us for helping with the situation. This is very gratifying for us because we’ve always held it important for Twitter to reach the weakest signals in the world. We started out with a big focus on SMS – and it’s still really important to us. Because it reaches so many people. We have deals with 65 carriers around the world to send these SMS tweets.

We’re at the beginning. We’re seeing really strong growth in India where SMS is huge. And in the Middle East.

UH: I think this changing the world stuff is the future for entrepreneurs. It gets to the heart of the point about inclusiveness. So – what is an “active user”?

EW: To me it comes back to – is someone getting value out of Twitter? If they don’t have an account it’s hard to know, like people who search Google for tweets. In the beginning we put a lot of focus on telling the world or your friends and family what you’re doing. But now there is something interesting on Twitter for everyone – like the Flaming Lips being on Twitter, you can get updates on the band.

And as more people start getting information on Twitter, they’re more likely to get involved.

UH: Someone has started using Twitter inside the White House, right?

EW: Yeah, it’s really interesting that it’s from in the White House. It’s an official channel, but they’re using it a different type of way. It’s about reducing the walls between people with a lot of influence, and those who they influence. And that’s the most profound promise of the Internet. This is the wave I started on 10 years ago with blogging. It’s about the democracy of information. Anyone can put information on the web — that’s huge.

UH: Tweet Minister in the UK aggregates the tweets from members of parliament. This is re-wiring society in some ways. But we also have a counter-force – like state control of information.

EW: In some regions, yes, this is bad and hurting the web. But the Internet is a tidal wave that you will not be able to keep out. Like in China, who knows how long those firewalls will hold up – but not forever.

UH: Yes, there are many ways to get through the firewalls already. There’s a lot of pressure on them.

Let’s talk about “betterness.” I booked a trip to his five star resort in an exotic land. When I got there, it was a shack. The manager couldn’t do anything — so I put it on Twitter. Within 15 minutes the booking company called me, and in 20 minutes I got a new hotel. In a half an hour my vacation was fixed.

EW: That’s great. Our hope is that this is the norm, not a fluke. We have a bit of a dichotomy, because there is more everyday you want to search for. We don’t just want to maximize that, we hope to make Twitter more useful to you. We want to decrease time you spend on Twitter, not increase it.

Recently we went through a process to define our operating principles. The number one principle is “be a force for good.” Another principle is “pay attention.”

UH: David Pogue did a campaign against hidden charges from the carriers. It’s the same thing with the hotel operator and me. I know you’re a big fan of Warren Buffet – he also believes in creating real value.

EW: Yes, from a business perspective, Twitter needs to fundamentally be about helping people make better decisions. Or the help something happen that normally wouldn’t. Like the donations to Haiti through text message — we weren’t taking the money, but it spread virally through Twitter. People want to help each other out, we need to reduce the friction.

UH: Is that what you want to do with the new At Platform?

EW: Yes, totally. We’ll see what happens, the obvious stuff is more tweeting, but I think it’s a lowering of the friction as well.

UH: You ask yourself, how would i make Walmart better? Why ask yourself that?

EW: Because as we look at how businesses are using Twitter – we want our tool to help businesses get better.

The world is so often a black box where there is no communication. There’s a lack of dialogue and a lack of transparency. The promise of all these technologies is that this goes away. You close the loop.

UH: Outline for us your big picture goals.

EW: Fostering the open exchange of information. To be a force for good. The ease of exchange of information is important. Help out other people with something as small as a retweet. That’s our ambition.

UH: Google is all about archiving the world’s information. Yours is different — creating new information.

It’s all about advantage though – what’s your advantage.

EW: Our advantage will only come if everyone wins. We only do win-win deals. Because any deal where someone is losing is unsustainable. That’s why we haven’t turned on the revenue yet — there’s a lot of low-hanging fruit, but none of it is sustainable.

Creating an advantage for other people and not giving them a reason to work around you – that’s key.

UH: Is the Internet making a better media industry?

EW: I think there’s a huge shift going on – but it’s an ecosystem where everything is involved. This user-generated content just makes things richer. Blogging and traditional media work together. Twitter compliments traditional media. I was talking last night to some guys from CNN – it’s helped them change what they do. It’s a win-win.

UH: How will the At Platform speak to that?

EW: Hopefully these guys will us it to get the new out there.

UH: What makes you tick?

EW: There are two types of entrepreneurs. What drives me is creating things that didn’t exist before. Your product or service should be at the end of the sentence: “wouldn’t it be awesome if…”

It’s creating new stuff versus extracting from old stuff. There are people who look at money as the goal versus the teams. I create businesses to make new things. It’s a fuel for creating more things in the world. I’ve been lucky to stumble upon things that have helped change the world.

UH: Why focus on these things though?

EW: Largely luck. But maybe it’s what interests me. Twitter was a side project of Odeo – my cofounders came up with it. Blogging was a side project too at one point.

UH: If something is awesome, people will use it.

EW: Yes.

Also, helping others succeed is a sub principle of ours.

UH: Tell us one or two more of them.

EW: Be a force for good, pay attention — make things happen is another one. There’s also building a culture of trust.

UH: What are your big lessons to other entrepreneurs?

EW: Create something you want to exist in the world. Another is focus. Many people are trying to do a lot of things when they should be doing one thing. You may be wrong with whatever you’re trying out, but you’ll try other things.

A lot of the great companies are now coming from outside Silicon Valley. You don’t have to be there.

That’s a wrap.

New data released from analytics service Hitwise today names Facebook the largest website in the U.S. with 7.07% of all U.S. visits. Google is second at 7.03%. Yahoo Mail is third with 3.8% and Yahoo is fourth at 3.67% (if you combined both Yahoo properties, and I’m not sure why they don’t, Yahoo would be first). YouTube (a Google property) is fifst with 2.14%.

This is the first time Hitwise has named Facebook the top site in the U.S. Comscore still ranks Google the top site by reach at 81% of the U.S. population. Facebook, at 53%, is still behind Google, Yahoo and Microsoft sites in the U.S., according to the most recent Comscore data from February 2010.

Between the geolocation wars of Facebook and Twitter and the flux of geolocation-based social networks and mobile apps that have been hitting the market recently, the competition is tough. Today, mobile networking startup NearVerse, is launching a free iPhone app, called LoKast, which allows people to share media between iPhones at super-fast speeds. The kicker: the app connects people in its network based on proximity.

LoKast, which is actually short for “local-casting,” allows you to set up a profile that will list all of your photos, selected contacts, videos, web links and music on your mobile phone. You can select which content you’d like to include to the public and which content you’d like to keep private. When a LoKast user is in proximity (300 feet) of other LoKast users, the app will automatically discover other users nearby and allow the user to view and download their content. For example, you can see the iTunes library of any user who is in close proximity to you. You can choose to download a 30-second clip of any song to your own profile and can also follow the link to the iTunes store to purchase the music (LoKast collects an affiliate fee for this, of course). Similarly, you can download photos, videos and even contacts from other users into your profile. You’ll also soon be able to share apps on your phone with other users.

The beauty of Lokast is that it has its own internal network; eliminating the need for 3G connectivity to run the app, as LoKast works in subways, underground and heavily congested areas such as stadiums, where 3G connectivity is unreliable. The startup’s app is effectively all network based and currently has five patents for its proprietary technology.

LoKast is also partnering with bands to help market their content to users. LoKast has struck deals with music distribution companies including The Orchard, IODA and Monalis 360 to provide users with exclusive content within the LoKast app. And production companies, such as Mark Cuban’s Magnolia Pictures, are also using the service to promote their new films.

LoKast will soon be launching an Android app, and plans to launch integration with Facebook Connect. The app itself is incredibly simple to use and seems like it has potential to be a great way to share content on your mobile phone. Of course, some people may not feel comfortable sharing their personal content to complete strangers, so that may be a barrier for certain users.

We’re big fans of Animoto, a website that lets you easily create photo and video slideshows matched to music. The site is constantly innovating its nifty product, most recently adding an iPhone app and the ability to incorporate video. For those not familiar with Animoto, the startup basically allows you to take your images, video and your music and mash them together to create cool videos. What makes the videos cool is the company’s technology that renders the pictures so they’re in-step with the music you’ve chosen, adding nice transition effects. This morning, Animoto is opening up its API, allowing partners to now incorporate Animoto’s compelling technologies into independent sites

The first API that being rolled out for the Animoto Partner Platform is Animoto Quickstart.  The API essentially allows any website to tap into Animoto’s video creation flow.  The aim is to make Animoto one click away from any website that has photos, videos or music.  Quickstart allows websites to connect their own content, including photos, video clips and music to Animoto as the first step in creating an Animoto video. So partners can integrate Animoto’s video slideshow creation tool into their sites. And the startup promises that Quickstart takes only hours to a partner to set up on a site.

For example, SmugMug, a photo sharing site that caters to professional photographers, uses Quickstart so users can ‘pass’ their photo albums into Animoto’s video creation flow. So is the user now has the option of making a slideshow from their hosted photos and simply needs to pick a song to complete their Animoto video. Once a user slicks to make the slideshow, he or she will be taken to Animoto’s site, where their video and photos will automatically be placed into Animoto’s site.

Another use case is a promotion Animoto is launching with iconic musician John Bon Jovi where fans of Bon Jovi can go to Bonjovi’s site to create an Animoto music video with Bon Jovi’s latest single and footage from his music video.  Pepsi also used the Quickstart API to help users create video slideshows in a contest involving its ShareTheJoy campaign.

With the launch of this API at SXSW, Animoto is partnering with music publication SPIN magazine to allow fans to promote their favorite South by Southwest bands for a chance to win prizes.
From now until March 31, 2010, fans are can create and submit Animoto videos featuring songs from top South by Southwest bands for a chance to win $1000 and a spot on Spin.com, and other prizes.
 
Currently Animoto has 1.4 million users and makes money off of its paid subscriptions. On its site its free to create 30 second videos, but you need to pay $3 per video to make an lengthier slideshow. The site sells a year long subscription to users for $30. A large part of Animoto’s subscription business are composed of professional videographers and photographers who pay $20 per year to create their own branded videos that they can download, and burn to a CD (and the slideshow doesn’t bear the “Animoto” logo). Animoto’s CEO Brad Jefferson tells me that 10 percent of users, so 140,000 people, are currently using some type of paid subscription on the site.The company is already cash-flow positive, which isn’t bad for a startup that’s less than three years old.

In terms of monetizing the API, Animoto isn’t charging any of its partners. In fact, its actually paying its partners in terms of affiliate fees. So if any partners lead new or existing users to the site who end up buying a subscription, Animot will give the partner a 40 percent cut of the first year’s fee.

The Quickstart API seems to be the first of a few sets of APIs that will extend Animoto’s technology onto the other sites. It’s a smart move. While many photo sharing sites have the ability to make slideshows, the technology is not nearly as fun and easy to use as Animoto’s. And Animoto is undoubtedly a compelling tool for an brand marketer to use for a campaign. Frankly, the possibilities are endless because Animoto is such an easy tool to use.

We’ve written about FunMobility’s nifty picture messaging app for the iPhone and Android, called FunMail, that allows users to blasts their text into the application, which then breaks down whatever the user typed for context and places fun graphics with your original text. Now, FunMobility has caught the Twitter bug and is launching FunTweet, a web service which turns any Twitter stream into visual messages that are related to the text.

Similar to FunMail, FunTweet will turn text in Tweets into a matching image. On FunTweet’s site, you sign in with your Twitter credentials and the service will draw your Tweets from your Twitter homepage feed and display each tweet as a FunMail image on FunTweet. Users can also enter a @UserName, a HashTag or a Subject as well to the images. If you like the image FunTweet picked, you can publish the Tweet to your Twitter account. If you don’t like the image, click “Try Again” and you can choose from other images. For example, if you tweet about writing a story or reading a book, then FunTweet will come up with images that match “story” – a book, a magazine, a typewriter, or a pen.

FunMobility is hoping FunTweet can be a display tool for parties, conferences and other gatherings where live stream messages may be projected. I find myself wishing I could include my own pictures into my FunTweets so I’m hoping the site will soon include that functionality.

FunMail for the iPhone has gained a bit of traction in a short amount of time with 100,000 downloads since its launch in November. So FunTweet could gain a loyal following a fun tool to spice up Tweets. TwitSig and SayTweet also allow you to make images from Tweets.

Wait! Stop. Before you hand over Apple your credit card and pre-order the iPad, you may want to check out the other touchscreen options available now and in the near future. The iPad isn’t the only game in town. Sure, it might have a fancy-pants interface, but each of the follow seven tablets win the hardware fight, which is just as important to a lot of consumers.

Of course the hardware only tells part of the story. The iPad has a leg up on all of these options because of the user-friendly iPhone interface, but it’s not like you’re dropping $600+ on a tablet for your parents, right?

Read more…

I’m a sucker. It’s true. As much you guys think we rail against Apple, we’re like abused puppies, slinking back to our master’s hard ankles, shivering and awaiting praise. Why did I pre-order the iPad? Well, first I’m a gadget blogger. Second there is no certainty that mother Apple will grace us with an early review unit so I want to hedge our bets. Third? I want to see where computing is headed.

Bear with me here. Apple is not the bringer of fire to a benighted world. Far from it. In my recent writing I’ve been struck by a few parallels with Steve Jobs to Abraham Louis Breguet, a French watchmaker who lived in the 18th century. He was a mechanical genius, to be sure, but he was also a salesman. While the rest of the benighted world was sloshing around in an admixture of feces and mud in the streets of Paris and telling the time by whether the pikemen were stabbing them for being out after curfew, Breguet was selling watches that would not be out of place on the wrist (had they had straps) of a whale in Las Vegas. He invented secret anti-counterfeiting measures but made them part of the allure and not part of a DRM scheme. He designed elegant and beautiful watches in an age of rococo designs but wasn’t above creating a “subscription” watch for the masses who wanted to own a piece of the good life without paying an exorbitant sum of money. Other watchmakers were making commodities and following Breguet’s lead. That’s what’s happening here.

Read more…

Recently, startup Cc: Betty, a nifty service that organized and managed group email threads, decided to rebrand and relaunch its service. The new product, Threadbox, was going to be streamlined and tweaked to appeal to workspace users.

Today, Threadbox is officially launching in private beta, as a more collaborative and user-friendly service. Essentially, the site aims to combine email, IM, and collaboration tools into one platform. Instead of focusing on email like Cc:Betty, Threadbox centers around collaboration in the workplace. The service organizes and logs every type of communications with clients, allows users to share documents and images, and record decisions and feedback. The new service also has the ability to serve as a project management tool, allowing users to share and track requirements and specs, then track and follow team members from start to finish.

Additionally, Threadbox aims to serve as a communications tool between employees, with the ability to gather comments, opinions, exchange feedback, share documents and media on the same page. You can add maps, files start conference calls from within the platform. And as the service’s name implies, all communications are threaded and organized according to client and subject. Threadbox still incorporates elements of Cc:Betty’s technology. You can received notifications of thread activity and reply to threads directly from your email client. It’s unclear if the service will integrate with social networks, like Twitter and Facebook.

The basic Threadbox service is free but the startup offers a premium product for $19.95 per year. Cc: Betty raised $500,000 in December of last year, and has $2 million in total funding now.

With Threadbox the startup is clearly making a play towards the work user; I’m doubt the average consumer will find the service as appealing as Cc:Betty was for personal use. But collaboration is the key word in enterprise-focused products at the moment, so Threadbox will certainly catch the wave of small to medium sized businesses which are looking to upgrade their communication platforms. However, this is a crowded space with many worthy players so the competition, which includes Yammer, Chatter, Jive, Socialtext, WizeHive, and many more products, will be tough.

Here’s a video from Threadbox that goes into more detail about the new service: