The Good NET Guide

Posts Tagged ‘united-states’

Cloudmark, a provider of messaging security solutions, has scored a massive $23 million funding round led by new investor Summit Partners and joined by Nokia Growth Partners, the mobile giant’s venture capital investing arm.

Existing investors Ignition Partners and Industry Ventures also participated in the round, which is the first financing Cloudmark has closed since 2004, when it raised $11 million from multiple VC firms. The new funding is said to have been used to assist in Cloudmark’s acquisition of former rival Bizanga.

Cloudmark’s specializes in spam, phishing and virus protection software for wired and wireless networks. The company, founded in 2001, claims to currently protect over one billion inboxes in over 190 countries around the world. Cloudmark says it counts over 100 of the world’s largest service providers, including more than 75 percent of all major service providers in the United States and Japan, among its customers.

On its impressive client reference list: Cablevision, Comcast, Cox Communications, EarthLink, Swisscom, Tele2, XS4ALL (KPN), as well as social networking company MySpace. Cloudmark is privately held, is headquartered in San Francisco and boasts offices in London, Tokyo, Beijing and Hong Kong.

Just 3.2 pounds, folks. That’s all. Jetsetting, globetrotting, running after trains and then jumping into that one open car with all the hay in it

Read more here:
Panasonic Toughbook C1 claims world’s lightest 12.1-inch convertible tablet crown

It seems a little odd that we first saw the Eee Keyboard at CES 2009 and it’s still not available. The demo that we played with at least seemed like it was nearly production ready.

More: 
The Asus Eee Keyboard will now be released in April 2010

The Harmony universal remote line just got two well-needed additions to its stable.

Original post: 
Logitech outs the sub-$100 600 and 650 Harmony remotes

In their January 2010 State of the Mobile Web report, Opera Software looked at social networking on the mobile Web and concluded that Facebook dominated that aspect by a margin throughout 2009, while Twitter was the fastest-growing.

This month, the company looked at Mobile Web search in the United States, and claims Google is – perhaps unsurprisingly – leading the pack.

According to Opera’s report, Google Search accounts for more than 9% of all page views on the mobile Web in the United States, outpacing rivals Yahoo! and Bing, who respectively command 4.3% and 0.03% of all page views.

Opera, as usual, also provided some numbers about the growth of its own mobile browser Opera Mini, and general page view stats.

The company says that in January 2010, 50 million people used Opera Mini, a 7.4% increase from December 2009 and up 149% compared to January 2009. Collectively, Opera Mini users viewed more than 23.3 billion pages last month, up 12.7% since December 2009 and an increase of 208% since the same period last year.

Opera’s servers processed more than 3 petabytes of data, Opera Software co-founder Jon von Tetzchner writes. That’s a gigantic amount of data, and he puts that in perspective as follows:

This means, each month, our servers crunch an amount of data equivalent to the entire repository of the Internet Archive, with a full-size copy of Avatar thrown in for good measure.

Do you use Opera Mini on your phone?

What do you use for searching the Web from your mobile?

Conde Nast has been working to fuse its fashion content with technology and social media. Lucky Magazine incorporated e-commerce into its online site and also partnered with Four Square. Today, Vogue Magazine is launching an innovative iPhone app that takes a page from social fashion startups like Polyvore and the Like.com’s Couturious.

The free app, called the Vogue Stylist, is meant to be used by women to do exactly what its name indicates: help style women’s wardrobes. Users can choose one of the trends highlighted by Vogue within the app and upload clothing they already own. Vogue Stylist will then produce stylish outfits from the pieces that reflect the current trend. The catch: Vogue will style outfits only with products from their advertisers.

March trends include The Trench, Floaty Dress, Tribal, Natural Shades, and Bright Lip. User can also their looks via a click to buy feature,and can locate the item in a nearby store. The app has a social element to allow users to save styled looks and publish to Facebook. The App will launch with 91 brands and over 600 articles of clothing and beauty products. Pilot brands include Gucci, Hudson Jeans, Kate Spade, Longchamp Paris, Nine West, Valentino, and Via Spiga. Within the app, Vogue will also offer special event invitations, and shopping discounts.

Conde Nast also has fashion-focused iPhone apps for Style.com, Lucky Magazine and Teen Vogue.

A few days ago, I noted that Seesmic Web had perfected the management of Twitter contacts. I was wrong. A new service has been brought to my attention that is much, much better. Actually, it’s a must-use.

While Seesmic Web is great for a number of things (it’s arguably the best Twitter web client out there), ManageTwitter is great at one thing: managing your Twitter followers. To use it, you simply link up your Twitter account (via OAuth) and it lets you know which of the Twitter users you follow aren’t following you back, who is inactive, who is talkative, and who is quiet. Each of these are great gauges for whether you should still be following them or not.

Personally, I was able to eliminate over 200 people I was following that I determined I shouldn’t be. Most of these were users I followed a couple years ago that either were simply not using the service any more, or were no longer that interesting to me.

Unfollowing users is as simple as selecting their name and clicking the “unfollow” button. You can also do this in bulk. And hovering over any users gives you more information about them including their average tweets per day. You can also sort the various ManageTwitter fields by ‘date followed,’ ‘username,’ ‘followers,’ or ‘timezone.’

While there are no shortage of services that recommend people you should follow, I’ve long needed one to suggest who I maybe shouldn’t be following. Of those, ManageTwitter is easily the best.

Created by the Australian company Melon Media, the site notes that it has unfollowed 17092 people for 381 users in the past 3 days.

Silicon Valley and the State Department are getting along quite well under the Obama Administration. Last year, a tech delegation traveled with the State Department to Iraq and Mexico City to see how technology can help aid the countries. As a result of those trips, the Iraqi government set up a YouTube channel and digitized the contents of its looted national museum, while Mexico set up an SMS hotline for reporting crimes anonymously. In January, Sec. Hillary Clinton held a dinner in Washington D.C. for tech innovators and luminaries to discuss how to harness the power of technology tools to promote diplomacy around the globe, what Secretary Clinton calls “21st Century Statecraft.”

Today, a group of leaders in the tech sector is joining the State Department on a trip to Russia to discuss how communications technologies and social media can be used to strengthen and broaden the ties between the United States and Russia. The State Department has recruited some big names to join the trip, including actor and social media lover Ashton Kutcher, eBay CEO John Donahoe, Twitter co-founder and Square founder Jack Dorsey, and Cisco CTO Padmasree Warrior. We hear one of Kutcher’s responsibilities will be to Tweet about the trip. Topics which will be explored include how to foster entrepreneurship and how to use the Web to combat child trafficking and corruption, and use it to improve training, distance learning for remote populations, e-government initiatives, and cultural exchanges.

The delegation is led by Jared Cohen, a State Department policy staffer, Howard Solomon of the National Security Council and White House Chief Technology Officer Aneesh Chopra. The full list of tech leaders on the trip include John Donahoe, Jack Dorsey, Padmasree Warrior, Shervin Pishevar, executive chairman and founder of Social Gaming Network; Jason Liebman, CEO and cofounder of Howcast; Esther Dyson, prolific investor and leader; Mitchell Baker, Chair of the Mozilla Foundation; and Ellis Rubinstein, president and CEO of New York Academy of Sciences.

Kutcher, along with his actress wife, Demi Moore, are the founders of the Demi and Ashton Foundation, which works on anti-trafficking issues. Kutcher also founded his own tech company, Katalyst Media, and has been active in promoting and furthering social media initiatives.

“They are taking off their commercial hat, putting on their expert hats and becoming part-time diplomats,” Cohen tells TechCrunch. “The State Department is a connector here. Statecraft is as much about building connections as doing negotiations.”

The delegation is tentatively scheduled to meet with the Russian Ministers of Communications, Health and Education; with advisors to President Medvedev; with leaders of Russian technology and telecommunications companies; with cultural and educational leaders; and with civil society organizations concerned with health, child welfare anti-trafficking, and anti-corruption efforts.

Last week I met Gever Tulley, author of the provocatively-titled “Fifty Dangerous Things You Should Let Your Kids Do.” The book grew out of a 2007 TED talk about why embracing and exploring danger ultimately lessens it. (See! Good things do come out of TED. Let the TED-TechCrunch healing begin!) The book doesn’t advocate playing in traffic, but it does extol the virtues of things like super-gluing your fingers together, boiling water on the stove in a paper cup, and putting metal in the microwave.

He talked about the decrease in “tinkering” in America and linked it to Americans seeking an appearance of affluence, i.e. only poor people would try to fix their own sink, anyone else would call a plumber. Tulley is a big believer that this is bad for kids and by extension the country. I’ll take it a step further—I think it’s bad for American entrepreneurship.

There’s something about that tinkering, playing, hacking ethos that is core to what makes Silicon Valley, and entrepreneurship in general, exist. Nearly every tech visionary landed in trouble at some point for hacking, cracking video game codes, or phreaking– everyone from Steve Wozniak to Max Levchin. It’s the same mischievous curiosity that gets so many people excited about each year’s Maker’s Faire and the same desire that causes someone to jail-break a several-hundred-dollar device to see what’s inside or even toss one in a blender. It’s a core curiosity that adults have or they don’t, but almost all kids naturally have it. It can have risks, sure. But it also encourages creative problem solving, how to work within constraints and what rules can be broken and which shouldn’t.

I met Tulley because he was a guest on NBC’s Press:Here yesterday. He found it a nice change from The BBC, where interviewers excoriated him for encouraging kids to do something that could hurt them. And, well, that’s not surprising when you consider the British stereotype of restraint and aversion to risk and failure. Similarly, last November, when I was in India several Indians told me a big advantage the United States has enjoyed in business is that parents let their children fall down when they were young, encouraging an acceptance of set-backs and failure. In India there are protective bubbles of parents, grandparents, aunts and uncles who keep any harm from coming to kids.

Clearly, the important thing here is the line. There’s a difference between doing something unethical or harmful to another person and (literally) playing with fire because you wonder how quickly something might burn. But in an America that’s increasingly fear-based and protectionist a little danger, risk and failure might be just the thing the younger generation needs.

Tulley himself seems to practice what he preaches. He showed up to the set on crutches. How’d he hurt himself? Not skydiving or running with the bulls—he was just walking down the street.

As you know, today is Valentine’s Day. As such, I thought it was the perfect time to write a love sonnet for my new favorite company: Expedia.com. Actually, I’ll do the opposite.

Seeing as it’s a long weekend in the United States (President’s Day is on Monday), I decided I was going to set up a little trip to get away with the girl I’m seeing. A few weeks ago, I set up all the plans for what I thought would be a nice, relaxing weekend. It’s actually been anything but relaxing. My mistake? Using Expedia to book it.

After a few hours of driving, we pulled into our destination yesterday and attempted to check-in to the hotel. Problem 1: they’ve never heard of us. My name is nowhere to be found in their reservation system. Problem 2: they were completely booked. Problem 3: even if there was a cancellation, there was a waiting list for a room because apparently, Expedia had done this exact thing to no fewer than four other couples — just at this hotel alone.

So what happened?

Well, it took me a couple hours to get a straight answer out of anyone, but apparently, the system that Expedia uses to book reservation with its partner hotels is a mixture of antiquated and just completely fucked up. Because it would be too much of a hassle, and more importantly, cost too much money, Expedia has an automated system for communicating with its partners. Sometimes this is done with an email, sometimes this is done with a fax. Yes, a fax.

In my case, Expedia’s system apparently faxed the reservation to the hotel I booked. It then claims it got a confirmation back that my hotel room was all set and ready for my arrival. The only problem? According to the hotel, not only did they not receive the fax, but obviously they never sent the confirmation back. And why would they? It turns out all their rooms had already been booked before I attempted to book mine through Expedia. Of course, according to Expedia, there were plenty of rooms available when I booked — I even had many room options to choose from.

The icing on the Valentine’s Day cake though was my subsequent six calls to and from Expedia. For the first one, after waiting on hold for 45 minutes, I was told that according to their system, my reservation was indeed confirmed. I knew this would be Expedia’s stance because I received an email from Expedia a few days prior stating that it was confirmed.

After I made it very clear to the poor girl (poor, both for having to face my wrath, and working for this awful company) that there was definitely no room under my name at my supposedly booked hotel, she didn’t seem too clear about what to do. I was demanding a full refund (obviously) and demanding that they book me another room in the city and pay for that. She put me on hold so she could talk to her manager.

When she came back on 15 minutes later, she wanted to make sure I booked the room correctly in the first place. I demanded to speak to her superior. This guy was great (that’s sarcasm). Not only was he trying to convince me that this wasn’t Expedia’s fault, but he wasn’t sure they’d be able to reimburse me for the room that they had never actually booked for me, and that I clearly wasn’t going to be staying in. He said he’d have to call me back.

Meanwhile, I get a call from another Expedia agent whom the hotel had apparently called because again, this had happened a number of times just this day for the same hotel with Expedia. He wanted to let me know that the hotel was overbooked and my reservation wouldn’t be honored. Thanks buddy.

The other agent finally calls me back. Good news: he thinks he can refund what I paid for the hotel that I’m not staying at, but wants to make sure I want another room booked for me in the city. If so, they might take some of the refund to pay for that. At this point I start really yelling. On the street. With a lot of children around.

After a solid five minutes of verbal abuse from me including no shortage of swear words, he sees my point. But he still has to call his supervisor to okay any kind of deal he can cut. He needs to call me back again, but assures me that when he does, he’ll have another room for me and the refund in my account.

He calls me back. The good news: the refund has been processed. The bad news: there are no other rooms in the city that Expedia can book for me. Not one.

Further, if I am able to find my own room outside of Expedia, the company can’t do anything for me in terms of reimbursement. He is only authorized to offer me a $100 gift certificate to use for a future Expedia purchase. If there is anything in the world I want less at this point, I can’t think of it. I’m certainly never going to book another trip through this site again.

Hearing me still upset, he suggests that maybe if I book a more expensive place, Expedia can make up the difference. That’s a ridiculous proposal for a number of reasons, but the best is that there is no way I’m going to be able to find a hotel nicer than the one I had thought I had booked to stay at on Valentine’s Day weekend. The only options were going to be shittier ones — and those are probably taken too. So maybe Expedia was trying to trick me into paying me negative $500, I’m not sure.

At this point we’re almost 2 hours into my little romantic getaway so I ask for his supervisor’s number, his supervisor’s email, my reference number, anything he can give me. I hang up the phone.

I tried calling them. It’s a switchboard. No one seems clear as to who I should talk to.

So I write this now from my quaint (used kindly) little motel that I had to book myself, at a ridiculous rate because it was so last-minute on a busy weekend, with my own money. Never in my life have I had an experience as bad as I just did with an online company. This includes Comcast and AT&T. Expedia just made them look like models of business perfection.

Expedia, which was founded as a division of Microsoft in 1995, was later spun-off into its own company in the IPO-happy days of 1999. Ticketmaster then bought it in 2001, and eventually, it became a company under the IAC conglomerate. IAC spun it off again in 2005 as Expedia, Inc, which also includes the sites Hotels.com, TripAdvisor, HotWire, and others. In other words, the company’s history has been a mess.

Despite being an industry bicycle (everyone has had a ride), Expedia still manages to make $3 billion in revenues a year — undoubtedly helped by cases like mine where they try to make you pay for places you can’t even stay at because they can’t seem to figure out how to properly do a confirmation. Well, except if that confirmation is with one of their never-ending chain of superiors who needs to confirm a Kleenex in case an employee sneezes.

And so ends my love story about Expedia. I write this now both because it’s a nice Valentine’s Day tale, but also as a warning to anyone using the service. A simple Google search yields results that show I’m hardly alone in my experience. In fact, the number of hate sites specifically about Expedia is quite impressive.

There are far too many other competent companies out there that do the same thing, including a number of startups. Kayak is the one you hear about the most, unfortunately, they have a deal to offer up Expedia results first. Feel free to leave your favorite travel startups in the comments, I’d really like to know the best alternatives.

I also write this because even if Barry Diller (Chairman) or some other higher-up sees this post and offers me a full reimbursement of my trip, I’m not accepting it at this point. They may not have ruined my Valentine’s Day, but it wasn’t for a lack of trying.

Dearest Expedia,

Happy Valentine’s Day.

It’s over.

Love,

MG