The Good NET Guide

Posts Tagged ‘life’

The battle between Google and Apple continues. RJ Pittman, a prominent product manager at Google, has left the company to join Apple. We’ve been tipped off to a tweet he sent out two days ago that said “My last day at Google. Incredible experience. Amazing people. Moved mountains. Next chapter. Hello Apple.” Pittman has since removed the tweet from his Twitter feed, but judging by the tweets still visible in Twitter search, it’s true.

We’ve also received an email that Pittman  sent to his coworkers and friends about the move (we’ve redacted a paragraph about hanging out with his family during his time off):

Yesterday was my last day directing traffic at Google. It has been an incredible ride, and an amazing experience. Google is one of the most fascinating companies to work for. Working at Google scale is pretty incredible and the people are one of a kind, to say the least. It’s been an amazing 3 years of my career. It was very hard to say goodbye to all the people I call family at the Googleplex around the world. The company afforded me the opportunity to be ‘me’ inside the walls of a 20,000 person company that generates $20B in revenue. For that, I will always be grateful. I learned so much about the world, our users, and most of all…me. I left with a very heavy heart yesterday. Leaving was much harder that I expected. Admittedly, I’m feeling a bit useless today, my first day as a Xoogler. But I’m hoping this feeling will wear off soon. (Noogler is our term for a newly hired Googler, and Xooglers are the band of ex-Google alumni)

I was sprung from Google by a little company down the road that you might have heard of called Apple. Some might say I owe most of my career in technology to a little start up company that created the computer that I first learned to program, the Apple II, in 1980. By 1984, my life would be changed forever with the introduction of the most revolutionary creation of the decade, the Macintosh. A year later I would find myself spending more time with my first Mac than any other living being for my foreseeable teenage future. I’ve owned almost one of every Apple product released since then, and still own my first Mac that started it all some 25 years ago. In a strange but not so strange way, this is a sort of homecoming for me, despite never having worked for Apple. Life works in curious ways, and I love it when every so often it comes full circle. I couldn’t be more excited for what lies ahead. They’ve created a pretty neat role for me, which I will be able to talk about soon after I’ve started working there.
…

It’s unclear exactly what project Pittman is working on (his email only says that it’s a “pretty neat role for me”) and there’s little chance Apple’s PR team is going to give us any guidance. That said, my hunch is that he was recruited at the behest of the Lala team.

Apple acquired the streaming music service in December, less than two months after Google and Lala worked in tandem to launch Google OneBox Music Search. Pittman was one of the key players on that project, and worked closely with Lala to get it off the ground.

That said, Apple could be after his other talents — Pittman had previously presented at the launches of other search-related products, including a Google Labs event. And before that, he founded Groxis.

We’d previously heard that Google and Apple had a gentlemen’s agreement not to poach each other’s employees. Obviously, that’s no longer the case.

Web publishing startup DocStoc is launching a customized document viewer today, allowing anyone to create easily embeddable, branded document viewers. The new feature is open to all DocStoc users and offers the ability to customize the logo, buttons, links, and color of the viewer.

The viewer itself is fairly sleek and resembles DocStoc’s normal document viewers. Users can directly download documents from the viewer and DocStoc will automatically convert any convert historical embeds with Docstoc. For example, all of the documents we’ve embedded with our TechCrunch DocStoc account will now include our branded viewer.

Also included in the viewer is the ability to monetize on the publisher side. So publishers can choose to put streams of ads in the viewers, which is operated by DocStoc. DocStoc and the publisher will then share in any advertising revenue.

Competitor Scribd launched branded viewers in October, but the feature appears to be only available to select publishers. The startup just launched a new marketplace for professional documents and with 3 million registered users, DocStoc is now profitable. Nazar says that the company is seeing 20 million uniques per month and is growing rapidly as a business focused site. Branded and customizable viewers works into this vision nicely.

Here’s an example of the TechCrunch branded viewer:

Apple vs HTC

In terms of location data, few get more than Skyhook Wireless. The positioning technology is in use in tens of millions of devices around the globe, including, notably, on every iPhone. And now the company has a simple way for third-parties to tap into that data in a useful way.

SpotRank gives developers access to hundreds of million of anonymous location entry points put into the Skyhook system. In fact, there are some 500 million points (100 meter “spots”) at the service’s launch. With this massive amount of data, developers can do things such as predict what locations will be hot on which nights, or predict traffic patterns. They have so much data because it’s not based around things like check-ins, which are hot right now on the consumer side of location, but rather everytime a device needs location for anything.

The first partner signing up to use SpotRank is SimpleGeo. It seems like a perfect partnership. SimpleGeo provides back-end location services for many startups, so the more data, the better. And Skyhook’s data goes back several years, a nice addition for the young SimpleGeo.

One thing SimpleGeo co-founder Matt Galligan is particularly excited about is that the SpotRank data is all time-coded. This will allow users of its service to do trending data. And SimpleGeo is working on making the data realtime.

Other partners interested in signing up for SpotRank include the hot location startup Gowalla, and ShopKick, the soon-to-launch retail location check-in service (makers of the CauseWorld app that we’ve covered a few times).

At some point tomorrow, the SpotRank data should be live on Skyhook’s site showing some SXSW data — which will no doubt be huge with the Location War going on.

[photo: flickr/flattop341]

You know the good feeling you get when you think about how your computer is running Folding@home all the time, or that you’ve been careful to clip six-pack rings all your life? Well, soon you might have one more warm fuzzy feeling, if this project underway at Intel Labs Berkeley comes through.

Read more from the original source: 
Your smartphone: future air-quality data point

The Vizit photo frame is an interesting twist on conventional photo frames.

Go here to see the original: 
Quick hands on with the Vizit cellular connected touchscreen photo frame

This time last week, prompted by Luke Wroblewski’s research, I asked you to suggest Mad Lib style sign-up text for your favourite websites. By way of encouragement, I promised to dig around my hotel room and find some kind of prizes; a signed copy of my eBay-auction-winning book, a TechCrunch tshirt, a little bottle of shampoo – stuff like that.

Perhaps unsurprisingly, given the quality of the prizes on offer, the competition was flooded with entries. Over 30 of them in fact, almost all of which were from people who had actually understood the entry requirements. Some had even got within a mile of being funny. Well done, them.

And so to the winners, in reverse order of funniness…

For effort alone, third prize goes to Tommy Vallier for this suggestion for LinkedIn:

Hello! My name is ____ and I’d like to join LinkedIn. My email address is ____, my website is ____, I have an RSS feed at ____ and I am on twitter as @____. I’m interested in ____, ____, ____ and expertise requests.

I am currently employed as ____ at ____ and as ____ at ____. Before that I was employed as a ____ at ____ and prior to that I did ____ for ____.

I went to school at ____ where I received a ____ in ____ and also at ____ where I received a ____.

Because I worked with ____, ____, ____ and ____ at various points in my life, I’d like to be connected to them – even though I hardly speak with them anymore. Oh, and connect me with ____, too, as they’re my current boss and I don’t want to look unprofessional.

In the last short while I’ve worked with ____ and ____, so please send them a message telling them I’ve signed up and ask them to give me recommendations for the ____ I did for them. I’d like give my own to ____ for ____.

I want to join a group devoted to ____ – because that’s what I currently do, and ____ because that’s what everyone thinks I should be doing. Have me join a ____ group too, because everyone else is doing it.

I think that’s everything about me. Please let me know when you’ve found me a new career.

Thanks.

Second prize, largely thanks to the dig at Yahoo!, goes to ‘Laura’ for her Flickr sign-up suggestion…

I feel dark inside, like this photo of a ______ with an emphasis on the shadow(s).  This is the only reason I would conceivably have a Yahoo ID, and it is __________.  Please make my password an anagram of Ansel Adams or ________.

And last, but the exact opposite of least, the winner. An entry that understood the spirit of the competition, right down to the use of punctuation as comedy timing. For that, and for masterful use of tautology, take a bow Matt Shaw. You win first prize for your proposed sign-up text for DeviantArt…

My name is __________. I feel the dark powers compel me to join this site, to post my angstily-drawn pictures of half-naked ________s and faeries, all of which are elaborate metaphors for the constant state of _________ in which I perpetually, endlessly, forever find myself. I don’t expect you to understand; no one understands. Please make my password “unicorns”.

Kudos Matt, Laura and Tommy. Assuming the email addresses you used when you commented are genuine, you’ll be genning an email from me in the next day or two to make prize arrangements.

The explosion of casual gaming over the last few years, primed by companies like PopCap and touched off by Nintendo’s incredibly accessible Wii, has put gaming firmly in the mainstream. Halo, Grand Theft Auto , and other AAA games, while not by any stretch of the imagination “casual,” end up selling in the tens of millions of units, resulting in billions of dollars in revenue. Nintendo employees were said to generate more money per employee than Goldman Sachs , and the growth of the industry was barely hampered by recession

See the rest here: 
The DSi XL shows once and for all that gaming is no longer just for gamers

As you know, today is Valentine’s Day. As such, I thought it was the perfect time to write a love sonnet for my new favorite company: Expedia.com. Actually, I’ll do the opposite.

Seeing as it’s a long weekend in the United States (President’s Day is on Monday), I decided I was going to set up a little trip to get away with the girl I’m seeing. A few weeks ago, I set up all the plans for what I thought would be a nice, relaxing weekend. It’s actually been anything but relaxing. My mistake? Using Expedia to book it.

After a few hours of driving, we pulled into our destination yesterday and attempted to check-in to the hotel. Problem 1: they’ve never heard of us. My name is nowhere to be found in their reservation system. Problem 2: they were completely booked. Problem 3: even if there was a cancellation, there was a waiting list for a room because apparently, Expedia had done this exact thing to no fewer than four other couples — just at this hotel alone.

So what happened?

Well, it took me a couple hours to get a straight answer out of anyone, but apparently, the system that Expedia uses to book reservation with its partner hotels is a mixture of antiquated and just completely fucked up. Because it would be too much of a hassle, and more importantly, cost too much money, Expedia has an automated system for communicating with its partners. Sometimes this is done with an email, sometimes this is done with a fax. Yes, a fax.

In my case, Expedia’s system apparently faxed the reservation to the hotel I booked. It then claims it got a confirmation back that my hotel room was all set and ready for my arrival. The only problem? According to the hotel, not only did they not receive the fax, but obviously they never sent the confirmation back. And why would they? It turns out all their rooms had already been booked before I attempted to book mine through Expedia. Of course, according to Expedia, there were plenty of rooms available when I booked — I even had many room options to choose from.

The icing on the Valentine’s Day cake though was my subsequent six calls to and from Expedia. For the first one, after waiting on hold for 45 minutes, I was told that according to their system, my reservation was indeed confirmed. I knew this would be Expedia’s stance because I received an email from Expedia a few days prior stating that it was confirmed.

After I made it very clear to the poor girl (poor, both for having to face my wrath, and working for this awful company) that there was definitely no room under my name at my supposedly booked hotel, she didn’t seem too clear about what to do. I was demanding a full refund (obviously) and demanding that they book me another room in the city and pay for that. She put me on hold so she could talk to her manager.

When she came back on 15 minutes later, she wanted to make sure I booked the room correctly in the first place. I demanded to speak to her superior. This guy was great (that’s sarcasm). Not only was he trying to convince me that this wasn’t Expedia’s fault, but he wasn’t sure they’d be able to reimburse me for the room that they had never actually booked for me, and that I clearly wasn’t going to be staying in. He said he’d have to call me back.

Meanwhile, I get a call from another Expedia agent whom the hotel had apparently called because again, this had happened a number of times just this day for the same hotel with Expedia. He wanted to let me know that the hotel was overbooked and my reservation wouldn’t be honored. Thanks buddy.

The other agent finally calls me back. Good news: he thinks he can refund what I paid for the hotel that I’m not staying at, but wants to make sure I want another room booked for me in the city. If so, they might take some of the refund to pay for that. At this point I start really yelling. On the street. With a lot of children around.

After a solid five minutes of verbal abuse from me including no shortage of swear words, he sees my point. But he still has to call his supervisor to okay any kind of deal he can cut. He needs to call me back again, but assures me that when he does, he’ll have another room for me and the refund in my account.

He calls me back. The good news: the refund has been processed. The bad news: there are no other rooms in the city that Expedia can book for me. Not one.

Further, if I am able to find my own room outside of Expedia, the company can’t do anything for me in terms of reimbursement. He is only authorized to offer me a $100 gift certificate to use for a future Expedia purchase. If there is anything in the world I want less at this point, I can’t think of it. I’m certainly never going to book another trip through this site again.

Hearing me still upset, he suggests that maybe if I book a more expensive place, Expedia can make up the difference. That’s a ridiculous proposal for a number of reasons, but the best is that there is no way I’m going to be able to find a hotel nicer than the one I had thought I had booked to stay at on Valentine’s Day weekend. The only options were going to be shittier ones — and those are probably taken too. So maybe Expedia was trying to trick me into paying me negative $500, I’m not sure.

At this point we’re almost 2 hours into my little romantic getaway so I ask for his supervisor’s number, his supervisor’s email, my reference number, anything he can give me. I hang up the phone.

I tried calling them. It’s a switchboard. No one seems clear as to who I should talk to.

So I write this now from my quaint (used kindly) little motel that I had to book myself, at a ridiculous rate because it was so last-minute on a busy weekend, with my own money. Never in my life have I had an experience as bad as I just did with an online company. This includes Comcast and AT&T. Expedia just made them look like models of business perfection.

Expedia, which was founded as a division of Microsoft in 1995, was later spun-off into its own company in the IPO-happy days of 1999. Ticketmaster then bought it in 2001, and eventually, it became a company under the IAC conglomerate. IAC spun it off again in 2005 as Expedia, Inc, which also includes the sites Hotels.com, TripAdvisor, HotWire, and others. In other words, the company’s history has been a mess.

Despite being an industry bicycle (everyone has had a ride), Expedia still manages to make $3 billion in revenues a year — undoubtedly helped by cases like mine where they try to make you pay for places you can’t even stay at because they can’t seem to figure out how to properly do a confirmation. Well, except if that confirmation is with one of their never-ending chain of superiors who needs to confirm a Kleenex in case an employee sneezes.

And so ends my love story about Expedia. I write this now both because it’s a nice Valentine’s Day tale, but also as a warning to anyone using the service. A simple Google search yields results that show I’m hardly alone in my experience. In fact, the number of hate sites specifically about Expedia is quite impressive.

There are far too many other competent companies out there that do the same thing, including a number of startups. Kayak is the one you hear about the most, unfortunately, they have a deal to offer up Expedia results first. Feel free to leave your favorite travel startups in the comments, I’d really like to know the best alternatives.

I also write this because even if Barry Diller (Chairman) or some other higher-up sees this post and offers me a full reimbursement of my trip, I’m not accepting it at this point. They may not have ruined my Valentine’s Day, but it wasn’t for a lack of trying.

Dearest Expedia,

Happy Valentine’s Day.

It’s over.

Love,

MG

Really, folks? Are you really going to complain about multi-disc games now? Of all the injustices in the world, of all the legitimate issues you can have with technology, you’re going to rally around this stupid issue

Originally posted here: 
Boo, multi-disc games!

Consider this a PSA from one person with a jailbroken iPhone to another: Don’t upgrade to the just released iPhone OS 3.1.3.

Read more here:
Love your jailbroken iPhone? Don’t update to 3.1.3