The Good NET Guide

Posts Tagged ‘knowledge’

Sparkeo places its bets on advanced visual learning, offering a portable video platform specifically designed for experts from any field to create, distribute and monetize their expertise online. Why? Frederic Ankin, Spakeo’s CEO, argues for the need for simple video monetization to enable people to sell their knowledge on the Web. “Currently, the highest quality end content is not online since the experts have no motivation to give it away,” he says. And I guess he’s right.

There are hundreds upon hundreds of thousands of D.I.Y articles on the internet, some more useful than others. I read maybe a dozen or so a day, solely for the sake of expanding my knowledge bank of obscure solutions.

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Ultra Easy DIY Trick: Need to boost your iPhones volume? Grab a cup.

Aggregate Knowledge, a provider of display ad optimization solutions, has closed a Series C financing round of $9 million led by OVP Venture Partners. Also participating in the round are Kleiner Perkins Caufield and Byers, DAG Ventures, and original existing angels.

The San Mateo, CA company markets a platform, which it says is patent-pending, that provides marketers and agencies with tools that enable them to personalize “audience-centric” advertising campaigns in real-time and with a minimum of effort, using machine-learning algorithms.

The extra funds, which brings the company’s total investment to a healthy $34.5 million, will go to building and executing on the platform and business. Aggregate Knowledge historically competed directly with Strands, Loomia, Directed Edge and others, but it has recently moved away from powering product recommendations for e-commerce vendors to a more general technology proposition for the online display ad industry as a whole.

Aggregate Knowledge, led by CEO and founder Paul Martino, is said to currently have 26 employees.

Lucinda Stewart, managing director of OVP Venture Partners, will be joining the company’s Board of Directors as a result of this investment. Also spotted on the company’s website section on its management: Chief Revenue Officer David Jakubowski, former GM adCenter & Search Strategy at MSN / Microsoft.

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Datacolor has been in the HDTV and computer monitor calibrating scene for some time now.

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The Datacolor Spyder3HDMI calibrates your HDTV through HDMI

If you’re dedicated to smoking or camping (or smoking while camping), then there’s a good chance you’ve purchased a nice refillable metal lighter in the past.

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Convergence! Fancy lighter packs an 8GB USB drive, costs $35

The second generation in Olympus’s retro micro four thirds line is almost here. Olympus China leaked that a few days ago

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More Olympus EP-2 news than you probably care about

Like many of you, my knowledge of Greenpeace begins and ends with that one Seinfeld episode , the one where the NBC executive, so in love with Elaine, freaks out and joins the organization in order to impress her. That is to say I don’t really understand the “point” of the organization, or who appointed it the protector of the environment. But, it is, somehow, so let’s roll with it.

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Greenpeace hates Apple, HP a little bit less today

So, this is what that Halo anime series, Halo Legends , looks like. It needs to be said that my knowledge of anime is more or less non-existent (I saw Akira once when I was around 16-years-old.

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Video: In case you (somehow) missed the Halo Legends clip

Simply amazing. I had no idea that such a transportation vehicle existed for standard roads. But sure enough, Fagioli manufactures the beast and calls it a Self Propelled Modular Transporters (SPMTs)

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This is how you transport a 510 ton object (slowly and with a giant land barge)

In Salesforce.com’s most recent earnings call, Salesforce founder and CEO Marc Benioff strongly emphasized that the Service Cloud, which was launched in January, was one of the fastest growing segments of the company’s business. A customer service SaaS application, the Service Cloud has quickly accumulated 8,000 customers and has gained a 55 percent market share in the customer service platform arena, according to Salesforce.

Today, Salesforce is announcing a significant upgrade to its product, dubbed the “Service Cloud 2,” adding additional functionality in three areas of the product. The basic idea behind the Service Cloud is to capture crowdsourced pools of knowledge floating across the internet and use them for commercial customer service, potentially replacing traditional on-premise contact center technologies which are disconnected from on-demand knowledge that can be found in the cloud.

Here are the new innovations that Salesforce has packaged in Service Cloud 2:

Salesforce Knowledge: Powered by technology Salesforce acquired through Instranet, Salesforce will offer clients a knowledge base platform, which will allow customer service agents to quickly tap into a SaaS knowledge database. Built on top of the Force.com platform, Salesforce will provide businesses with the technology to organize customer service information into organized repository, making it easy for reps to quickly find the right answer for an inquiry.

Google search, which Salesforce says is a important resource for customer service reps, will be integrated and easily accessible in the platform. Salesforce says that businesses can easily deploy changes into the knowledge base and extend the platform to mobile devices and other websites. The knowledge base is price at $50 per user per month and will be available on the Service Cloud 2 in the fourth quarter of 2009.

Salesforce Answers: From the its initial launch, the Service Cloud has leveraged crowdsourcing to incorporate knowledge into the platform, but with this new release, Salesforce is helping businesses looking to the web for answers. Online forums and social networks, like Facebook, hold a vast amount of knowledge from consumers.

Salesforce Answers will create a customizable website that will facilitate question and answer conversations and will filter the knowledge created on Salesforce Answers directly into the Service Cloud’s knowledge base, ensuring that customers, agents and partners will all have access to the best knowledge available. Answers will also allow companies to set up a Salesforce Answers community directly on a Facebook company fan page, that will import knowledge into the Service Cloud. For example, on Dell’s Facebook Fan page, questions and answers answered by the Facebook community will be imported into the Answer base in the Service Cloud. Salesforce Answers is will available in the first half of 2011.

Salesforce for Twitter: Salesforce was one of the first CRMs to integrate with and leverage Twitter back in March but has added to this functionality in the Service Cloud. Similar to the feature added earlier this year, users will be able to search Twitter in a real-time stream, will be able to monitor and track particular conversations in Twitter around a search term. And users can Tweet directly from the Service Cloud.

The Service Cloud will now let businesses create a Twitter handle for customers to directly Tweet their customer service issues to. When a customer complains to the handle on Twitter, a customer service case is automatically created in the Service Cloud, letting the representative respond to the customer’s questions in a timely manner, linking back to the Knowledge Base. Salesforce for Twitter is available today for free on the Force.com AppExchange.

Leveraging the cloud when it comes to customer service is a powerful way of integrating the social web with the enterprise space, as we’ve written in the past. Salesforce.com and Benioff have been at the helm of this movement and today’s upgrade to the Service Cloud represents the company’s continued innovative strategies that seem to deliver real value to enterprise customers. Salesforce’s Vice President of Product Marketing Kraig Swensrud told me today that the reason Salesforce delivered a new version of the Service Cloud so quickly was primarily in response to customer demand. Basically, enterprise clients saw the increased trend of customers having conversations about products and service on social channels and Salesforce saw an opportunity to help companies figure out how to tap into this arena.

Salesforce currently has fairly big-name customers who are using the service cloud, including Starbucks, Comcast and Dell. But Salesforce isn’t forgetting about the little guy; the company recently launched a lightweight contact manager targeted towards small businesses.

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